信息技术服务

The Academic Learning Studio (Ozuna 150) computers and student printing services (GoPrint) are available Monday-Friday, 7 a.m.-7 p.m

The Academic Learning Studio is available for Appointments and Reservations. To schedule an appointment, call the PAC Information Technology Services Help Desk at 210-486-3777 (select option 1).

I don’t have access to technology equipment. How can I request to borrow equipment for working remotely?

Laptops are available on a first-come, first-served basis (by appointment or walk-in). Requests may be submitted Monday-Friday between 8 a.m.–5 p.m., by completing the following steps:

1. Call PAC ITS at 210-486-3777 (select option 1).
2. ITS will verify student eligibility.
3. Pickup appointment will be scheduled.
4. ITS will provide a brief overview of the equipment, share helpful resources, and address any questions the student might have.

What are the eligibility requirements for loaner equipment?

• Must be enrolled in the current term and provide two forms of identification (student ID and state ID)
• Must be PAC home student
• Equipment is loaned on a term-by-term basis and must be returned at the end of term

Where can I pick up requested equipment?

• All loaner laptops will be available for pickup in the Academic Learning Studio in the Ozuna 图书馆 and Learning Center, 150房间.

On-campus Wi-Fi hotspot
To help ensure the campus community has the access they need for remote learning, 教学, 和工作, 帕洛阿尔托学院 has designated parking lots 1 and 2 (north of Palomino Center) and lot 11 (north of Ozuna) as hotspots for students to access campus Wi-Fi. Everyone is encouraged to stay in their vehicles and practice social distancing. 查看Wi-Fi热点地图

Start Smart with 远程预备新兵训练营

• To prepare for remote learning, students are encouraged to take the one-hour 远程预备新兵训练营 (RRBC) training in Canvas.
  
  • Click on Canvas in ace, scroll down in your dashboard until you see your college’s name and Remote Ready Book Camp.
  • It will help you to watch 关于RRBC的视频.

Additional Help guides and knowledgebase support are available on 阿拉莫大学 Screen Steps Live.

Help Guides and Knowledgebase 

What is VPN, and who needs it?

• Virtual Private Network (VPN) is a secure connection for employees to access 阿拉莫大学 servers when you are not on campus or district offices.
• VPN is required for services such as Share Drive Access, 横幅访问, Ad-Astra访问, 和远程桌面.
• You will not need VPN to access ace, Canvas, AlamoShare, Outlook, Zoom, or Microsoft Teams.

我需要VPN接入. 我该怎么办??

• 员工 who need to access 阿拉莫大学 resources while off-site must submit a completed Multi-Factor Authentication (MFA) Virtual Private Network (VPN) Access Request Form.
• MFA VPN forms must be submitted through the FootPrintes ticketing system. 
• Contact the PAC ITS helpdesk to have the VPN application installed and configured on your computer.